TERMS & CONDITIONS

For all Photography Tours, Courses, Workshops and Personal Tuition Sessions

We ask all clients to arrive 10 minutes before the start of any event. If you are delayed for any reason, please let us know via telephone +44 (0) 7540832771 (or email corinna@hairygoat.net as a last resort) as soon as you have a mobile reception. Please Do Not contact us via Facebook or Twitter as we only monitor this occasionally and cannot respond promptly.

Each attendee pay full price on every workshop, course or personal tuition session, whether using a camera or not. We do not allow clients to be accompanied by non-paying family or friends (except 2 x children the Mystery Tour – please see that listing for more information).

Guides and tutors have other commitments after your tour so even if you arrive late, we still finish at the original scheduled time.

Due to sunset time, all Night Tours MUST start on time. Please ensure you have allowed enough travel time to be at the start location promptly.

Payments

All tours, workshops and vouchers are to be booked and paid in advance via our secure online booking system.

We use https, which stands for Hyper Text Transfer Protocol Secure, which is the secure version of HTTP – the protocol over which data is sent between your browser and the website that you are connected to.

The ‘S’ at the end of https stands for ‘Secure’. This means all communications between your browser and the website are encrypted.

This means that your financial details are totally secure.

Safety on all Tours/Tuition/Workshops/Courses

All our events will involve a mix of public and private locations, roads, footpaths and the interior and exterior of buildings.

While we will continuously endeavour to keep clients safe, clients agree to undertake any event at their own risk to themselves and their equipment.

International clients must take extra care when crossing roads.

All clients are expected to prepare for the weather with appropriate clothing and bring a drink and a snack.

Mystery Tours, Night Tours and Personal Tours

All tours are to be paid in advance.
There are no refunds.

**Cancellation or Date transfer fees are as follows**:

2 weeks before – 50%

1 day to 13 days before – 80%

On the day – 100%

A confirmation email with instructions will be sent once payment is received. This is to be presented to the guide on the day of the tour.

Tours are not transferable to another person without permission from Hairy Goat.
All attendees pay full price whether using a camera or not. Only children under 12 years old are free of charge (maximum 2 per family) on the Mystery Tour.

Each attendee pays full price on every tour, workshop or personal tuition session, whether using a camera or not. We do not allow clients to be accompanied by non-paying family or friends.

If you have paid for full time Student or Concession rates, present your ID to the guide at the start of the tour, or you may be charged the price difference (valid for daytime Mystery Tours only)

All tours are held in rain, sunshine, cloud and snow. We do not postpone tours unless the weather is really hazardous. We would then re-arrange an alternate date/time for the tour to suit both clients and Hairy Goat. Or you would then have a credit to be used on another tour or product.

Tripod Hire

You will only need a tripod for Night Photography Tours and Advanced & Night Photography Course, or Low Level Light & Night Workshops

If you don’t have a sturdy tripod that rises above 140cm before extending the centre pole, then you can hire one of ours for an extra £7 for the night. The tripod will be hired to you in good working condition. If clients break or lose our tripod or any parts of it, you agree to be liable for repair (if possible) or replacement costs up to an additional £120, whichever is the lesser fee.

Photography Courses, Photography Workshops and Personal Photography Tuition

All personal tuition, courses and workshops are to be paid in advance. Once payment is received a confirmation email with instructions will be sent.

Cancellations are allowed, minus a fee. The fee is dependent on notice given.

Beginner plus Advanced & Night Photography Courses

If you cancel your place more than 14 days before the event, a £90 fee applies per person.

Cancellation fee of £120 applies per person if cancelled 4 – 14 days before the scheduled date.

Cancellation fee of £160 applies per person if cancelled less than 1-4 days before the scheduled date.

No refunds are available if cancelled on the day of the event.

Christmas and Low Level Light & Night Workshops

If you cancel your place more than 14 days before the event, a £70 fee applies per person.

Cancellation fee of £90 applies per person if cancelled 4 – 14 days before the scheduled date.

Cancellation fee of £110 applies per person if cancelled 1-3 days before the scheduled date.

No refunds are available if cancelled on the day of the event.

Minimum client numbers
In 2019 we will be running a new format for our Beginner, Advanced & Night Photography Courses, which will require a minimum of 3 clients. They will be more intensive courses and require a bigger commitment from Hairy Goat and our clients. If we don’t have 3 clients scheduled we will give you as much notice as possible the week of the course and arrange an alternative date from our listed dates. However, please bear in mind, we often receive late bookings up to 2 days before the events, so we wouldn’t postpone the events unnecessarily. If you need to make advance travel arrangements please let us know before booking a specific date so we can assist you with any information

In the event of Hairy Goat cancelling due to lack of numbers, as much notice as possible will be given to the client. We will endeavour to provide a suitable substitute. There are no refunds, but the value can be used on any other Hairy Goat product or tour or it can be transferred to another person.

Each attendee pays full price on every tour, workshop or personal tuition session, whether using a camera or not. We do not allow clients to be accompanied by non-paying family or friends.

Photography on the Move (Instructional)

There are no refunds.

This tour is held in all weather and we would only cancel if the weather is hazardous. We will endeavour to cover as many of the locations as possible. However London is a dynamic city and some locations may not be available every day, so we will visit an alternative location.

Each attendee pay full price on every workshop or personal tuition session, whether using a camera or not. We do not allow clients to be accompanied by non-paying family or friends.

***Guides and tutors usually have other commitments after your tour so if you arrive late, we still finish at the original scheduled time***

Gift Vouchers

Gift Vouchers /Cards will be personalised and sent as an email attachment to the purchaser within 24 hours of purchase. This can be forwarded or downloaded and printed for the recipient.

Gift Vouchers are not refundable or transferable to another recipient and cannot be redeemed for cash.

Voucher upgrades are available. To use your voucher against a different or higher priced event, please pay the difference in value when redeeming the voucher.